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Troubleshooting Account Login/Signup Errors
Troubleshooting Account Login/Signup Errors
Sasha Zhdanovskikh avatar
Written by Sasha Zhdanovskikh
Updated over a month ago

If you are having trouble logging in or signing up for Eric.ai using your Microsoft or Google account, it could be due to missing permissions.

Problem 1: Missing Permissions

If you did not accept the requested permissions during sign-in, you may not be able to complete the login/signup process for Eric.ai. To resolve this:

  • Microsoft accounts: Click the Accept button on the permissions window to proceed with signing in.

  • Google: Click Continue on the permissions window to proceed with signing in.

Problem 2: Admin Approval Required (Microsoft Only)

If you do not have the necessary permissions to log in or sign up with your Microsoft account, you may need to request approval from your organization's admin:

1. Request Permissions: Click the Request Approval button after providing a justification for your request.

2. Check Status: After requesting permissions, you need to click the Login/Signup button again to check if the request has been approved.

  • If your admin grants permissions, you will be redirected to continue your Eric.ai onboarding.

  • If permissions are not granted yet, you will need to check again later for updates.

Admin Approval Process (Microsoft Only)

Your organization's admin will need to approve your request through the Microsoft Azure portal:

  1. Go to the Microsoft Entra ID.

  2. In the Manage menu, select Enterprise Applications.

  3. Under Activity, select Admin Consent Requests.

  4. Find the Eric.ai application, click on it and in opened window click Review Permissions and Consent.

After the admin approves, you should be able to continue.

Note: that it may take some time for Microsoft to update permission changes, so please try again if you cannot proceed immediately.

Problem 3: Unable to Request Permissions

If you see a screen indicating that you cannot request permissions, you will need to contact your organization's admin directly and ask them to either grant you the necessary permissions or allow you to request them.


Need More Help?

If you’ve tried all these steps and are still having trouble, please contact Eric.ai support. Provide as much detail as possible about the issue, including any error messages you’ve received.

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